Harapan konsumen terhadap pelayanan keperawatan: Penelitian Kualitatif Di RSU DharmaYadnya Denpasar Bali = customer expectation towards nursing care: A Qualitative Study at Dharma Yadnya Private Hospital, Denpasar Bali
Background: Nursing is an integral part of hospital services. Currently, almost 90% of hospital consumers are sent by their specialists, as opposed to own intention. A survey of patient satisfaction carried out previously showed that 25% of customers were dissatisfied with service quality. In order...
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[Yogyakarta] : Universitas Gadjah Mada
2001
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