MUTU PELAYANAN PASIEN PESERTA ASKES DAN UMUM DI INSTALASI RAWAT JALAN RUMAH SAKIT UMUM DAERAH Dr. M.YUNUS PROVINSI BENGKULU = SERVICE QUALITY OF HEALTH INSURANCE PARTICIPANTS AND GENERAL PATIENTS...
Background: The decrease of outpatient visits in year 2002, low bed occupancy rate, high net death rate and gross death rate, and complaints from health insurance participants toward outpatient service at Dr. M.Yunus hospital suggested poor quality service. This study aimed to measure quality of ser...
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[Yogyakarta] : Universitas Gadjah Mada
2005
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