Analisis Kendala-Kendala Potensial Penerapan Total Quality Service Pada Perguruan Tinggi
ABSTRACT The succes of Higher Educational Institution in competing is highly depends on how the institution gives the satisfaction to customers through the creation of quality service. Many corporations have got their success because they are able to apply quality management principles. Total Qualit...
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[Yogyakarta] : Universitas Gadjah Mada
2002
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