Critical factors of service quality in a graduate school of Malaysia
Abstract Purpose – This paper aims to evaluate the service quality of a higher educational institute in Malaysia based on the seven dimensions, namely administrative service, tangibles, academic programmes, academic staff, delivery of teaching, assurance, and empathy of academic staff. Desig...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald
2013
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/34724/1/IJQSS.pdf |