Service quality measurement by implementing gap analysis at Bank Rakyat Indonesia Pahlawan Surabaya
| Main Authors: | , |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2001
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| Subjects: |
| Main Authors: | , |
|---|---|
| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2001
|
| Subjects: |