Service quality measurement by implementing gap analysis at Bank Rakyat Indonesia Pahlawan Surabaya

Service quality measurement by implementing gap analysis at Bank Rakyat Indonesia Pahlawan Surabaya

Bibliographic Details
Main Authors:	, HAKIM, Dyah Prahita, , Prof.Ir. Boma Wikan Tyoso, M.Sc.,PhD
Format:	Thesis
Published:	[Yogyakarta] : Universitas Gadjah Mada 2001
Subjects:	ETD

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