Development and validation of patient satisfaction instrument
Purpose: Patient satisfaction of healthcare organisation is often used as a measure of organisational efficiency. However, there is a need for valid and reliable instruments to be used in order to ensure that the findings are accurate. This paper explores the development and validation of an outpat...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald
2012
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/8801/1/hazilah.pdf |