ANALISIS KEPENTINGAN KINERJA DI INSTALASI FARMASI RUMAH SAKIT UMUM DAERAH DR. HAULUSSY AMBON MALUKU (MENURUT PERSEPSI PELANGGAN RAWAT JALAN)
The revolution from product-oriented pharmacy services bring to patientsoriented need an improvement to achieve patient satisfaction that will good impact also for department of pharmacy. This study aims to determine customer perceptions of service, as well as anything what the customer expected to...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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