ANALISIS KEPUASAN PELANGGAN INTERNAL DAN EKSTERNAL SEBAGAI DASAR PENYUSUNAN QUALITY FRAMEWORK PELAYANAN KESEHATAN DASAR DI PUSKESMAS KABUPATEN BANYUWANGI
Background: Complaints against the services at health centers often heard directly or through the mass media. Target complaint is the attitude or actions of both doctors and paramedics are less quick to respond. So that the patient requires a long waiting time for consultation, administrative servic...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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