KEPUASAN KELUARGA PASIEN TERHADAP WAKTU TUNGGU PELAYANAN DI INSTALASI RAWAT JALAN RUMAH SAKIT JIWA PROVINSI KALIMANTAN BARAT
Background: Waiting time for service is a problem frequently encountered in the practices of health service. The waiting time is one of the service quality aspects. If it can be managed well, the outcome will be patient satisfaction. However, the number of outpatient visits in the Mental Hospital of...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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