STRATEGI PENGELOLAAN KELUHAN PELANGGAN DI RUMAH SAKIT UMUM DAERAH PANEMBAHAN SENOPATI BANTUL
Background: Hospitals are generally moving towards a system of management based on business concepts that lead to market mechanisms and principles of efficiency. Concern for customers shown by the existence of mechanisms to recognize what is required by customers and service providers ditujukkan in...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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