PERUMUSAN STRATEGI UNTUK MENINGKATKAN KEPUASAN PASIEN RAWAT JALAN INSTALASI FARMASI RUMAH SAKIT JASA KARTINI TASIKMALAYA DENGAN ANALISIS SWOT
Quality of service provided hospitals closely related to the quality of services Hospital Pharmacy Department (IFRS). IFRS as a service unit that provides health services in hospitals are required to always be able to provide a quality service, fast, fun and satisfying customers. IFRS will seek to t...
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| Format: | Thesis |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2011
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| Subjects: |
| _version_ | 1826043726157316096 |
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| author | , Githa Fungie Galistiani , Prof. Dr. Lukman Hakim, M.Sc., Apt. |
| author_facet | , Githa Fungie Galistiani , Prof. Dr. Lukman Hakim, M.Sc., Apt. |
| author_sort | , Githa Fungie Galistiani |
| collection | UGM |
| description | Quality of service provided hospitals closely related to the quality of
services Hospital Pharmacy Department (IFRS). IFRS as a service unit that
provides health services in hospitals are required to always be able to provide a
quality service, fast, fun and satisfying customers. IFRS will seek to transform
and to meet patient needs for patients are satisfied with the services
provided. Therefore, this study was conducted in order to plan strategies that then
can determine alternative strategies in an effort to improve patient satisfaction in
accordance with the internal-external environmental conditions of IFRS Jasa
Kartini Tasikmalaya.
This research is a non-experimental design, type a qualitative
descriptive. Data collected in the form of qualitative data conducted with in-depth
interview on the subject of research, then as supporting data was also investigated
quantitatively using a questionnaire to determine patient satisfaction with
outpatient care, morale scale conditions and employee satisfaction of IFRS Jasa
Kartini Tasikmalaya. Information collected, compiled, and then analyzed using
analysis of Strenghts-Weaknesses-Opportunities-Threats (SWOT). The analysis
results were used as the basis for the formulation of strategic factors, which then
performed the analysis using the Quantitative Strategic Planning Matrix (QSPM)
as a tool of decision-making strategies.
Result of service quality gap analysis Pharmacy Department of Jasa Kartini
Hospital Tasikmalaya to five dimensions is the responsiveness (-0.61) |
| first_indexed | 2024-03-13T22:08:19Z |
| format | Thesis |
| id | oai:generic.eprints.org:89765 |
| institution | Universiti Gadjah Mada |
| last_indexed | 2024-03-13T22:08:19Z |
| publishDate | 2011 |
| publisher | [Yogyakarta] : Universitas Gadjah Mada |
| record_format | dspace |
| spelling | oai:generic.eprints.org:897652014-08-20T02:51:35Z https://repository.ugm.ac.id/89765/ PERUMUSAN STRATEGI UNTUK MENINGKATKAN KEPUASAN PASIEN RAWAT JALAN INSTALASI FARMASI RUMAH SAKIT JASA KARTINI TASIKMALAYA DENGAN ANALISIS SWOT , Githa Fungie Galistiani , Prof. Dr. Lukman Hakim, M.Sc., Apt. ETD Quality of service provided hospitals closely related to the quality of services Hospital Pharmacy Department (IFRS). IFRS as a service unit that provides health services in hospitals are required to always be able to provide a quality service, fast, fun and satisfying customers. IFRS will seek to transform and to meet patient needs for patients are satisfied with the services provided. Therefore, this study was conducted in order to plan strategies that then can determine alternative strategies in an effort to improve patient satisfaction in accordance with the internal-external environmental conditions of IFRS Jasa Kartini Tasikmalaya. This research is a non-experimental design, type a qualitative descriptive. Data collected in the form of qualitative data conducted with in-depth interview on the subject of research, then as supporting data was also investigated quantitatively using a questionnaire to determine patient satisfaction with outpatient care, morale scale conditions and employee satisfaction of IFRS Jasa Kartini Tasikmalaya. Information collected, compiled, and then analyzed using analysis of Strenghts-Weaknesses-Opportunities-Threats (SWOT). The analysis results were used as the basis for the formulation of strategic factors, which then performed the analysis using the Quantitative Strategic Planning Matrix (QSPM) as a tool of decision-making strategies. Result of service quality gap analysis Pharmacy Department of Jasa Kartini Hospital Tasikmalaya to five dimensions is the responsiveness (-0.61) [Yogyakarta] : Universitas Gadjah Mada 2011 Thesis NonPeerReviewed , Githa Fungie Galistiani and , Prof. Dr. Lukman Hakim, M.Sc., Apt. (2011) PERUMUSAN STRATEGI UNTUK MENINGKATKAN KEPUASAN PASIEN RAWAT JALAN INSTALASI FARMASI RUMAH SAKIT JASA KARTINI TASIKMALAYA DENGAN ANALISIS SWOT. UNSPECIFIED thesis, UNSPECIFIED. http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=51572 |
| spellingShingle | ETD , Githa Fungie Galistiani , Prof. Dr. Lukman Hakim, M.Sc., Apt. PERUMUSAN STRATEGI UNTUK MENINGKATKAN KEPUASAN PASIEN RAWAT JALAN INSTALASI FARMASI RUMAH SAKIT JASA KARTINI TASIKMALAYA DENGAN ANALISIS SWOT |
| title | PERUMUSAN STRATEGI UNTUK MENINGKATKAN KEPUASAN PASIEN RAWAT JALAN INSTALASI
FARMASI RUMAH SAKIT JASA KARTINI TASIKMALAYA
DENGAN ANALISIS SWOT |
| title_full | PERUMUSAN STRATEGI UNTUK MENINGKATKAN KEPUASAN PASIEN RAWAT JALAN INSTALASI
FARMASI RUMAH SAKIT JASA KARTINI TASIKMALAYA
DENGAN ANALISIS SWOT |
| title_fullStr | PERUMUSAN STRATEGI UNTUK MENINGKATKAN KEPUASAN PASIEN RAWAT JALAN INSTALASI
FARMASI RUMAH SAKIT JASA KARTINI TASIKMALAYA
DENGAN ANALISIS SWOT |
| title_full_unstemmed | PERUMUSAN STRATEGI UNTUK MENINGKATKAN KEPUASAN PASIEN RAWAT JALAN INSTALASI
FARMASI RUMAH SAKIT JASA KARTINI TASIKMALAYA
DENGAN ANALISIS SWOT |
| title_short | PERUMUSAN STRATEGI UNTUK MENINGKATKAN KEPUASAN PASIEN RAWAT JALAN INSTALASI
FARMASI RUMAH SAKIT JASA KARTINI TASIKMALAYA
DENGAN ANALISIS SWOT |
| title_sort | perumusan strategi untuk meningkatkan kepuasan pasien rawat jalan instalasi farmasi rumah sakit jasa kartini tasikmalaya dengan analisis swot |
| topic | ETD |
| work_keys_str_mv | AT githafungiegalistiani perumusanstrategiuntukmeningkatkankepuasanpasienrawatjalaninstalasifarmasirumahsakitjasakartinitasikmalayadengananalisisswot AT profdrlukmanhakimmscapt perumusanstrategiuntukmeningkatkankepuasanpasienrawatjalaninstalasifarmasirumahsakitjasakartinitasikmalayadengananalisisswot |