Pengaruh Kepemimpinan dalam Meningkatkan Kualitas Layanan - Riset Eksperimen Kantor Cabang di Bank Jatim
This research aims to examine the effects of leadership quality on service excellence quality level of branch banking, which is using the branch managers as samples. The hypothesis is the higher quality of the leaders would impact on accelerating the service quality improvement on that branch bankin...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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