Analisis Kualitas Jasa (Studi di Wisma MM UGM)
This study aims to analyze gap between customer expectations and customer perceived service quality at Wisma MM UGM in each dimensions of Servqual. Further, this research analyze importance-performance level in each Servqual dimension according to the service given by Wisma MM UGM employees. Researc...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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