Analisis Atas Dimensi Kualitas Jasa Dan Pengaruhnya Pada Kepuasan Konsumen Pengguna Internet Banking
The study aimed to determine the effect of variable dimensions of service quality in bank customers'satisfaction towards services and applications, especially in internet banking activities. The variables used in this study are based on the model of service quality and customer satisfaction dev...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2011
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