PENGARUH KUALITAS LAYANAN PADA KOMITMEN KONSUMEN DAN LOYALITAS KONSUMEN

This study aims to analyze the influence of tangibles, reliability, responsiveness, assurance, and empathy of affective commitment, calculative commitment, and consumers� loyalty

מידע ביבליוגרפי
Main Authors: , M. Taufik Hidayat Siregar, SE., , Dr. BM Purwanto, MBA
פורמט: Thesis
יצא לאור: [Yogyakarta] : Universitas Gadjah Mada 2011
נושאים:
ETD