Analisis Kualitas Layanan di PT Bank Mandiri, Tbk Consumer Loan Business Center Yogyakarta
Quality of Service is the most important thing in a services company like Banking Industry. Bank Mandiri is the biggest banking industry in Indonesia. The objective of this research is to study the difference of services quality expected and experienced by the customer, as well as the gap analysis b...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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