Analisis Tingkat Kepuasan Konsumen Apotek Ainifarma
Consumer Satisfaction is an essential factor of success in a pharmacy, especially for independent pharmacy to withstand the competition with chain pharmacy. One method to measure consumer satisfaction is patient satisfaction questionnaire (PSQ), which measure consumer satisfaction by 10 dimension. T...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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