Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah

This study aims to determine whether the dimensions of service quality that is tangible, reliability, responsiveness, assurance, and emphaty influence on satisfaction and analyze the most dominant factor in influencing customer satisfaction. The population in this study were MC Finance customer. Sam...

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Bibliographic Details
Main Authors: , Setiawan Ario Prabowo, , Bernardinus Maria Purwanto D,r., M.B.A
Format: Thesis
Published: [Yogyakarta] : Universitas Gadjah Mada 2012
Subjects:
ETD