Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah
This study aims to determine whether the dimensions of service quality that is tangible, reliability, responsiveness, assurance, and emphaty influence on satisfaction and analyze the most dominant factor in influencing customer satisfaction. The population in this study were MC Finance customer. Sam...
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| Format: | Disertacija |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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