Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Nasabah

This study aims to determine whether the dimensions of service quality that is tangible, reliability, responsiveness, assurance, and emphaty influence on satisfaction and analyze the most dominant factor in influencing customer satisfaction. The population in this study were MC Finance customer. Sam...

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Bibliografski detalji
Glavni autori: , Setiawan Ario Prabowo, , Bernardinus Maria Purwanto D,r., M.B.A
Format: Disertacija
Izdano: [Yogyakarta] : Universitas Gadjah Mada 2012
Teme:
ETD