Analisis Kualitas Pelayanan Maskapai Penerbangan Low Cost Carrier dan Kepuasan Penunpang serta Pengaruhnya Terhadap Loyalitas Pelanggan
Customer satisfaction and loyalty have been investigated in the context of air transport industry, factors such as the value of services tend to be ignored. Low-Ââ��cost airlines or low cost carrier is a new thing in the world of aviation in Indonesia. Service begins with the founding of this fligh...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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