ANALISIS KUALITAS PELAYANAN PUBLIK BERDASARKAN PERSEPSI PELANGGAN DAN PENGELOLA (Studi pada Kantor Pelayanan Perizinan Terpadu Kabupaten Sumbawa)
The difference of perception between law enforcement and the public in regard to quality of service is an indication that still low quality of the service received society. This research aims to analyze the quality of public service according to consumer perceptions and manager�s perception on the...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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