The Effect of Service Quality And Transaction Specific Customer Satisfaction On Customer Satisfaction At Telogorejo Private Hospital In Semarang
Nowadays service sector plays a significant role in economics. One of the business sectors which have significantly growth is Hospital. Competition in health industry especially hospital becomes more competitive. Like the other business industry, hospital should have a strategic to survive in this c...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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