Analisis Ekuitas Merek BlackBerry Berdasarkan Model Customer-Based Brand Equity

This research was motivated by the emergence of the phenomenon of competition between brands. It can be seen from the rise of the BlackBerry mobile phones among consumers in Indonesia. Nokia that has been the leader of the mobile phone market in Indonesia, suddenly rivaled by the BlackBerry in the s...

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Bibliographic Details
Main Authors: , Geraldine Titarina, , Dra. Yulia Arisnani, MBA
Format: Thesis
Published: [Yogyakarta] : Universitas Gadjah Mada 2012
Subjects:
ETD
Description
Summary:This research was motivated by the emergence of the phenomenon of competition between brands. It can be seen from the rise of the BlackBerry mobile phones among consumers in Indonesia. Nokia that has been the leader of the mobile phone market in Indonesia, suddenly rivaled by the BlackBerry in the smartphone category. One of the steps that companies can do to get the product purchased by consumers is to make the products have the "strength". Brand strength is commonly referred as brand equity. Brand equity of a product not only comes from how companies build them but also influenced how the consumer's perception about the product. This research was conducted to determine the effect of brand equity dimensions on BlackBerry brand equity. Dimensions of brand equity that is used referring to the theory of Aaker (1991) in which the dimensions of brand equity consists of the perceived quality, brand awareness, brand association and brand loyalty. Data was collected using a questionnaire that the indicators drawn from research Tong and Hawley (2009). The samples used were 100 respondents who live in Yogyakarta. Sampling method used was purposive sampling by selecting respondents who use a BlackBerry. The results of the analysis found that from the four dimensions of brand equity that exists, all of them have an influence on the BlackBerry brand equity. All dimensions have a significant positive direct effect on the BlackBerry brand equity. Of the four dimensions of brand equity, brand awareness has the greatest influence on the BlackBerry brand equity than the other dimensions. From the analysis results, it can also be seen that the least influence on the BlackBerry brand equity is the dimension of perceived quality.