ANALISIS INTEGRATIF ATAS PENGARUH KUALITAS PELAYANA, KEPUASAN DAN HALANGAN UNTUK BERPINDAH: STUDI ATAS PELANGGAN KERETA COMMUTER LINE PT.KAI COMMUTER JABODETABEK
This study analyze the relationships that occur between service quality, customer satisfaction, and products switching barriers in affecting customer behavior intention. The formulation of the problem started from the identification problem when PT KAI launch Commuter Line and the elimination of KRL...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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