KUALITAS PELAYANAN DAN KEPUASAN PADA PT BAKRIE TELECOM REGIONAL JABODETABEK
In order to maintain market share and win the competition, PT. Bakrie Telecom needs to consider aspects of customer satisfaction. The purpose of this study was to determine how the relationship between the service quality dimensions (Tangible, Responsiveness, Reliability, Assurance, Empathy, Network...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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