ANALISIS PENGARUH KUALITAS INTERNET BANKING TERHADAP KEPUASAN NASABAH DAN MINAT NASABAH UNTUK MENINGKATKAN PENGGUNAAN BNI INTERNET BANKING
This study aims to determine the relationship and influence the quality of internet banking (usability, presentation, content, communication and trust) on customer satisfaction and customer interest to increase the use of internet banking, as well as the influence of customer satisfaction on custome...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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