PENGARUH KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN NASABAH PADA PT. BANK BNI 46 TBK (CABANG DUKUH BAWAH)
In the last decade, improved quality of service will be offered more and get a lot of attention for the company. This is because the quality of service can be used as a tool to achieve competitive advantage. With an increase in service quality is good, it can cause a consumer loyalty, and likely to...
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| Format: | Thesis |
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[Yogyakarta] : Universitas Gadjah Mada
2012
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