Service quality in private higher education industry: The students' perceptions and expectations / Noraini Yaumiddin

Higher education has evolved from a public service to a business entity. As other trades in the business world, private higher education institutions need revenue to sustain existence. Revenue can only gained by offering high quality and competitive service. Determinants of quality need to be ide...

Ausführliche Beschreibung

Bibliographische Detailangaben
1. Verfasser: Yaumiddin, Noraini
Format: Abschlussarbeit
Sprache:English
Veröffentlicht: 2010
Schlagworte:
Online Zugang:https://ir.uitm.edu.my/id/eprint/15201/1/TM_NORAINI%20YAUMIDDIN%20ED%2010_5.pdf