The relationships among the perceived importance of ASNB's agent functions, selected demographic and customer satisfaction on services rendered by ASNB's agent: Maybank, Taman Melawati, Kuala Lumpur / Ezdiana Hanani Hj Tumingan

The service rendered by ASNB's agent is the focus of the study. Understanding the customer satisfaction towards the function performed by ASNB;s agent and the services provided by ASNB;s agent is a critical issues for principal, agent and unit holders. The major findings of this research found...

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Bibliographic Details
Main Author: Tumingan, Ezdiana Hanani
Format: Student Project
Language:English
Published: Faculty of Business and Management 2005
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/19014/2/19014.pdf