Information channel on municipal services: a perspectives from local affairs / Zaherawati Zakaria and Kamarudin Ngah
Past studies on customer satisfaction in Malaysia highlight low awareness from the public in municipal services. The previous studies mainly address the lack of efforts and initiatives of the authorities in organizing effective participation programs in waste management, cleanliness, drainage an...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA, Kedah
2018
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| Online Access: | https://ir.uitm.edu.my/id/eprint/32582/1/AJ_ZAHERAWATI%20ZAKARIA%20VOA%20K%2018.pdf |