Multichannel Retail Environment: Opportunities And Challenges / Norzieiriani Ahmad and Muhammad Rizwan
A seamless customer shopping experience has been provided in a multichannel environment. Currently, firms are using various shopping channels to enhance the customer satisfaction. Customers can use various channels like traditional physical stores, internet-based stores and social media as well to c...
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| Format: | Article |
| Language: | English |
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Universiti Teknologi MARA, Kedah
2019
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| Online Access: | https://ir.uitm.edu.my/id/eprint/32854/1/AJ_NORZIEIRIANI%20AHMAD%20VOA%20K%2019.pdf |