Factors contributing to the delaying of electricity bill payment among TNB consumers: a case study at TNB Tanah Merah / Noor Hidayah Mohd Faisal Baskaran
The aim of the study was to examine the factors that contribute to the delaying of electricity bill payment among TNB consumers in Tanah Merah Kelantan. There are three factors being studied, which are: bill presentment, payment method and consumers’ attitude. TNB organisation has been chosen as the...
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| Format: | Thesis |
| Language: | English |
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2011
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| Online Access: | https://ir.uitm.edu.my/id/eprint/32925/1/32925.pdf |