A study on the service quality level of Selesa Hotel Seminar package services / Siti Khairaani Nordin
All hotels, at every level, need to recognize that their customers have certain expectations and there is a need to exceed not only the expectations but also satisfactions. Effective strategy to meet the customer expectations can bring a big impact to business. As hospitality and tourism industry in...
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| Format: | Student Project |
| Language: | English |
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2004
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| Online Access: | https://ir.uitm.edu.my/id/eprint/33381/2/33381.pdf |