A study on performance analysis at counter service: A case study at Employees’ Provident Fund (EPF) of Kota Bharu / Nik Nur Fatin Fatihah Sapri
A study was conducted to analyze the performance of service counters at Employees’ Provident Fund (EPF) of Kota Bharu. The aims of this study are to determine the average waiting time spend by a customer in the queue, the average waiting time spend by a customer in the system and as well as to find...
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| Format: | Monograph |
| Language: | English |
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Bachelor of Science (Hons) Statistics
2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/34254/1/34254.pdf |