Assessing customer perception towards service quality (tangibility, reliability and responsiveness) at Section of Contribution EPF Kuantan / Sheha Ibrahim
The main objective for this study is to examine the relationship between service quality provided by Section of Contribution EPF Kuantan and customer perception. Besides that, this study also aimed to identify which factors in dimension of tangibility, reliability and responsiveness that influence c...
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| Format: | Monograph |
| Language: | English |
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Bachelor of Science (Hons.) Statistics
2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/34304/1/34304.pdf |