The influence of emotional intelligence on front-line employees' job performance in service businesses / Abdul Kadir Othman
The current study conceptualizes the role of EI dimensions in influencing employees' job performance dimensions by taking into account the moderation effects of service typologies; namely, Professional Service, Service Shop and Mass Service, the nature of service (the extent of Emotional Labor...
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| Format: | Thesis |
| Language: | English |
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2010
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| Online Access: | https://ir.uitm.edu.my/id/eprint/5830/2/5830.pdf |