Exploring the use of a gap analysis approach for quantitative evaluation of teaching effectiveness
The article investigates the potential of an adaptation of the SERVQUAL approach for obtaining student feedback. The technique involves measuring the gaps between what students want in terms of teaching delivery and what they actually receive, thereby enabling areas for improvement to be identified....
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| Format: | Article |
| Language: | English |
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Centre for the Enhancement of Learning and Teaching (CELT), London Metropolitan University
2003
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| Online Access: | https://repository.londonmet.ac.uk/126/1/InvestigationsInUniversityTeachingAndLearning_v1n1_p28-34.pdf |