Does economic upgrading lead to social upgrading in contact centers? Evidence from South Africa.
Business process outsourcing (BPO) is seen by the South African government as key to employment generation. BPO operations are reasonably footloose and the industry’s immense focus on workplace control and high levels of attrition means that the development potential of the BPO industry on workers i...
| Main Authors: | , |
|---|---|
| Format: | Journal article |
| Published: |
Taylor and Francis
2019
|