Receptionists' role in new approaches to consultations in primary care: a focused ethnographic study
<strong>Background</strong> The receptionist is pivotal to the smooth running of general practice in the UK, communicating with patients and booking appointments. <strong>Aim</strong> The authors aimed to explore the role of the receptionist in the implementation of new appr...
| Main Authors: | , , , , , , , , |
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| Format: | Journal article |
| Language: | English |
| Published: |
Royal College of General Practitioners
2018
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