Collecting data on patient experience is not enough: they must be used to improve care
The NHS has been collecting data on patients’ experience of care for over 10 years but few providers are systematically using the information to improve services. <strong>Angela Coulter and colleagues</strong> argue that a national institute of “user” experience should be set up to draw...
| Main Authors: | , , , |
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| Format: | Journal article |
| Language: | English |
| Published: |
BMJ Publishing Group
2014
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