How important is procedural justice for consumer dispute resolution? A case study of an ombudsman model for European consumers
Recent EU legislation has mandated the extension of comprehensive coverage of consumer dispute resolution (CDR) throughout the EU. The extension of CDR has given rise to a range of questions about the theoretical and practical implications of these changes. The field of CDR is underexplored in acade...
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| Format: | Journal article |
| Language: | English |
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Springer Science+Business Media
2014
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