Report on ten focus groups conducted for the 'difficult forms' NAO report
Between December 2002 and March 2003, a team from LSE Public Policy Group and the School of Public Policy at University College, London carried out ten focus groups and a set of qualitative interviews in London, Leeds and Edinburgh to investigate how citizens used six major UK government forms. The...
| Main Authors: | , , , , |
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| Format: | Report |
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Oxford Internet Institute
2003
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