Bastow, S., Boucek, F., Campbell, R., Dunleavy, P., & Margetts, H. (2003). Report on ten focus groups conducted for the 'difficult forms' NAO report. Oxford Internet Institute.
Citace podle Chicago (17th ed.)Bastow, S., F. Boucek, R. Campbell, P. Dunleavy, a H. Margetts. Report on Ten Focus Groups Conducted for the 'Difficult Forms' NAO Report. Oxford Internet Institute, 2003.
Citace podle MLA (9th ed.)Bastow, S., et al. Report on Ten Focus Groups Conducted for the 'Difficult Forms' NAO Report. Oxford Internet Institute, 2003.
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