APA (7th ed.) Citation

Bastow, S., Boucek, F., Campbell, R., Dunleavy, P., & Margetts, H. (2003). Report on ten focus groups conducted for the 'difficult forms' NAO report. Oxford Internet Institute.

Chicago Style (17th ed.) Citation

Bastow, S., F. Boucek, R. Campbell, P. Dunleavy, and H. Margetts. Report on Ten Focus Groups Conducted for the 'Difficult Forms' NAO Report. Oxford Internet Institute, 2003.

MLA (9th ed.) Citation

Bastow, S., et al. Report on Ten Focus Groups Conducted for the 'Difficult Forms' NAO Report. Oxford Internet Institute, 2003.