Bastow, S., Boucek, F., Campbell, R., Dunleavy, P., & Margetts, H. (2003). Report on ten focus groups conducted for the 'difficult forms' NAO report. Oxford Internet Institute.

Bastow, S., F. Boucek, R. Campbell, P. Dunleavy, and H. Margetts. Report on Ten Focus Groups Conducted for the 'Difficult Forms' NAO Report. Oxford Internet Institute, 2003.

Bastow, S., et al. Report on Ten Focus Groups Conducted for the 'Difficult Forms' NAO Report. Oxford Internet Institute, 2003.