Report on ten focus groups conducted for the 'difficult forms' NAO report

Report on ten focus groups conducted for the 'difficult forms' NAO report

Between December 2002 and March 2003, a team from LSE Public Policy Group and the School of Public Policy at University College, London carried out ten focus groups and a set of qualitative interviews in London, Leeds and Edinburgh to investigate how citizens used six major UK government forms. The...

书目详细资料
Main Authors:	Bastow, S, Boucek, F, Campbell, R, Dunleavy, P, Margetts, H
格式:	Report
出版:	Oxford Internet Institute 2003

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