How do National Health Service (NHS) organisations respond to patient concerns? A qualitative interview study of the Patient Advice and Liaison Service (PALS)

Objectives To describe the current work of the Patient Advice and Liaison Service (PALS) and assess the service’s potential to resolve concerns and contribute to organisational learning. Design A qualitative study using semistructu...

詳細記述

書誌詳細
主要な著者:	Shepard, K, Buivydaite, R, Vincent, C
フォーマット:	Journal article
言語:	English
出版事項:	BMJ Publishing Group 2021

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