An intra-organisational perspective on the role of consumer complaint handling in the UK retail investment regulatory regime (1981-2004)
<p>The thesis examines the determinants of regulatory responsiveness to consumer complaints in the context of third-party complaint handling. In contrast to a rational choice hypothesis, according to which regulatory responsiveness is shaped by external pressures, the thesis hypothesises that...
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| Format: | Thesis |
| Language: | English |
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2006
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