Report by the Comptroller and Auditor General, HC 1145 session 2002-2003, 31 October 2003: Difficult forms: how government agencies interact with citizens
To gather information and implement government policy, central departments and agencies issue and receive back millions of paper forms per year, as well as handling a minority of forms by phone and the Internet. How well the bedrock tasks of issuing and processing forms are accomplished can have sig...
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| Format: | Report |
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National Audit Office
2003
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