Citizen redress: what citizens can do if things go wrong with public services
“Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only ma...
| Main Authors: | , , , , , , |
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| Format: | Report |
| Published: |
National Audit Office
2005
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